Refunds for WiseParent Website Purchases
Refunds for WiseParent Website Purchases
If you purchased a WiseParent product directly through one of our websites or checkout pages, any refund request is handled according to the guarantee and terms that applied to your specific purchase.
This article applies to purchases made directly from WiseParent, such as Say This, Not That and other products sold through our website.
Purchases made through the Apple App Store or Google Play follow a different refund process.
Before Requesting a Refund
If something isn’t working as expected, such as:
You can’t access your purchase
You didn’t receive your access email
Some content isn’t loading correctly
You’re unsure where to find something you purchased
our WiseParent Support Assistant can usually help resolve the issue quickly.
If you would rather continue with a refund instead, you can do that too.
If Your Purchase Included a Money-Back Guarantee
Many WiseParent website offers include a 30-day money-back guarantee.
The exact guarantee shown when you purchased is the one that applies to your order.
If you’re unsure which terms apply, the Support Assistant can help identify your purchase.
How to Request a Refund
Open the WiseParent Support Assistant and choose:
Billing or Refund
Have the following ready:
The email used for your purchase
The product you purchased
Your order number, if available
If you don’t know your order number, that’s okay.
If You Purchased More Than One Product
Please tell us which purchase you’re referring to.
For example, you may have purchased:
Say This, Not That
Additional Say This, Not That products
A bundle containing several products
We’ll identify the correct order before any refund or access changes are made.
If the Problem Is Something We Can Fix
If your refund request is caused by an access or technical problem, the Support Assistant may offer to help fix it first.
You’re free to choose whether you’d like us to resolve the issue or continue with the refund request.
We won’t require you to troubleshoot something if you’ve already decided you don’t want to.
What Happens to Product Access After a Refund?
Refunding a purchase may remove access to the product or products included with that order.
If your purchase was part of a bundle, the Support Assistant will identify what access is connected to that purchase before anything is changed.
Purchased WiseParent.AI Through Apple or Google?
App Store and Google Play purchases use their own billing and refund processes.
Please see: