WiseParent.AI Billing, Refunds & Subscription Cancellations

How to Request a WiseParent.AI Refund or Cancel Your Subscription

How you request a refund or cancel WiseParent.AI depends on where you purchased it.

WiseParent.AI may be purchased through:

• Apple App Store

• Google Play

• A WiseParent website or checkout

• A WiseParent bundle or special offer

Choose the section below that matches your purchase.

Purchased Through the Apple App Store?

If you purchased WiseParent.AI through Apple, your payment was processed by Apple.

Because Apple controls App Store billing, refund requests for these purchases must be submitted directly to Apple.

How to request an Apple refund

1. Go to reportaproblem.apple.com

2. Sign in with the Apple Account used to purchase WiseParent.AI.

3. Select “I’d like to…”

4. Choose “Request a refund.”

5. Select the reason that best matches your request.

6. Select the WiseParent.AI purchase.

7. Submit your request.

Apple will review the request and notify you of its decision.

WiseParent cannot directly approve, issue, or override refunds for purchases processed by Apple.

How to cancel your Apple subscription

1. Open Settings on your iPhone or iPad.

2. Tap your name.

3. Tap Subscriptions.

4. Select WiseParent.AI.

5. Tap Cancel Subscription.

6. Follow the onscreen instructions.

Important: Requesting a refund and cancelling a subscription are two separate actions. If you want to prevent future charges, make sure you also cancel the subscription.

Purchased Through Google Play?

If you purchased WiseParent.AI through Google Play, start with Google Play’s refund process.

How to request a Google Play refund

1. Open Google Play while signed into the Google Account used for the purchase.

2. Go to Payments & subscriptions or Order history.

3. Find the WiseParent.AI purchase.

4. Select Report a problem or the available refund option.

5. Choose the reason that best matches your situation.

6. Follow Google’s instructions to submit the request.

Google determines whether a refund can be handled directly through Google Play.

If Google directs you to contact the app developer instead, open the WiseParent Support Assistant and choose Billing or Refund.

Please have ready:

• The email associated with your WiseParent account

• The Google Account email used for the purchase

• Your Google Play order number, if available

• The approximate purchase date

How to cancel your Google Play subscription

1. Open Google Play.

2. Make sure you are signed into the Google Account used to subscribe.

3. Go to Payments & subscriptions.

4. Select Subscriptions.

5. Select WiseParent.AI.

6. Tap Cancel subscription.

7. Follow the onscreen instructions.

Important: Deleting the WiseParent.AI app from your phone does not automatically cancel your subscription.

Purchased Directly From WiseParent?

If you purchased WiseParent.AI through a WiseParent website, checkout page, special offer, or another WiseParent checkout rather than through Apple or Google, your purchase is handled directly by WiseParent.

This may include:

• A standalone WiseParent.AI purchase

• Lifetime-access offers

• Subscription offers

• Special promotions

• WiseParent.AI included with another WiseParent product

To request a refund

Open the WiseParent Support Assistant and choose Billing or Refund.

Have the following ready:

• The email used for your purchase

• The product or offer you purchased

• Your order number, if available

You do not need to provide a reason for requesting a refund.

Your request will be handled according to the guarantee and terms that applied to the specific offer you purchased.

Was WiseParent.AI Included in a Bundle?

If WiseParent.AI was included as part of a bundle or package, please tell us which purchase you are referring to.

A bundle may include WiseParent.AI together with other WiseParent products, so we need to identify the exact order before changing access or processing a refund.

Depending on the terms of the offer, refunding a bundle may also affect access to other products included with that purchase.

The WiseParent Support Assistant will help identify the correct purchase and explain what applies before anything is changed.

Not Sure Where You Purchased WiseParent.AI?

Check your purchase receipt or bank/card statement first.

You may also search your email for receipts from:

• Apple

• Google Play

• WiseParent

• ThriveCart

If you still aren’t sure, open the WiseParent Support Assistant and choose Billing or Refund.

Tell us the email you used when purchasing and we’ll help identify the correct next step.

Refunds and Cancellations Are Different

A refund concerns money you have already paid.

A cancellation stops future subscription renewals.

If you have a recurring WiseParent.AI subscription and want to stop future charges, make sure you cancel the subscription even if you are also requesting a refund.

If your purchase was a one-time or lifetime-access purchase, there may be no recurring subscription to cancel.

Please Never Send Us

For your security, never send:

• Your full credit or debit card number

• Your CVV/security code

• Your Apple or Google password

• Banking passwords

• One-time authentication codes

We should never need those details to help with a WiseParent.AI billing or refund question.